IT Overhaul for Facilities Management Company: Lime FMS Case Study

IT Overhaul for Leading Hospitality Cleaning Provider

A transformative overhaul enhancing the business' efficiency and security.

Our client, Lime FMS, a prominent hospitality cleaning and facility management provider, is a key player in the UK market, serving major hotel chains with a widespread team across various office and hotel locations nationwide.

Facing persistent challenges with their existing IT infrastructure, they approached our outsourced IT services business seeking a robust, centralised solution that would foster collaboration, ensure data security, and seamlessly accommodate both company-provided devices and the BYOD (bring your own device) model.

IT Requirement Challenges

As part of the initial review process with Lime FMS, they raised a number of existing limitations and key requirements that needed to be addressed.

Inconsistent IT infrastructure across locations.
Limited collaboration capabilities and data security concerns.
Need for a solution supporting various devices and a seamless migration process.
Desire for a reliable and redundant platform with backup protections.

Syntec's Solution

Our team proposed a comprehensive solution leveraging Microsoft 365 Web Apps to address the client’s specific challenges. The solution included:

Microsoft 365 Web Apps

Providing access to email systems, SharePoint file storage, and Microsoft Teams.

Data Security Measures

Implementation of necessary restrictions to safeguard the company’s data flow and ensure data remains within the protected Microsoft 365 environment.

BYOD Compatibility

Designing the solution to accommodate the Bring Your Own Device (BYOD) model, allowing flexibility in device usage.

Seamless Migration

Executing a carefully planned migration process to minimize disruption to the business and its operations.

Ongoing IT Support

Syntec continue to offer a comprehensive IT support service to manage the Microsoft 365 environment, address day-to-day user issues, and provide configuration support for new devices.

Working alongside the management team at Lime FMS, we provide proactive, on-going consultive IT advice, ensuring the IT environment remains fit for purpose and aligns with the wider strategy for sustained business growth.

Our Implementation Process

Our team worked seamlessly with Lime FMS, to deliver our IT solution within the agreed timescales and budget.

Assessment: Conducted a thorough assessment of the existing IT infrastructure and identified specific pain points.
Solution Design: Developed a tailored solution using Microsoft 365 Web Apps with a focus on security, collaboration, and flexibility.
Migration Planning: Devised a meticulous migration plan to ensure a smooth transition from the old system to the new, minimising business disruption.
Implementation: Executed the migration process seamlessly, implementing Microsoft 365 Web Apps and configuring devices for optimal performance.
Training: Provided comprehensive training to the client's team to ensure a smooth transition and efficient utilisation of the new IT environment.

The Results

Enhanced Collaboration: Microsoft Teams and SharePoint facilitated seamless collaboration among team members, improving communication and workflow efficiency.
Data Security: Robust security measures were implemented, ensuring that sensitive data remained within the protected Microsoft 365 environment.
Flexibility: The BYOD model was successfully integrated, allowing users to work on their preferred devices without compromising security.
Reliability: The new IT solution with redundancies and backup protections ensured a reliable platform for day-to-day operations.

Conclusion

The successful implementation of a centralised, standardised, and secure IT solution has significantly improved our client’s overall IT landscape. By partnering with our outsourced IT services, Lime FMS now enjoys enhanced collaboration, improved data security, and the flexibility to adapt to the evolving needs of their business. This transformative project has positioned our client for future growth and success in their dynamic industry.

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Case study on the IT overhaul and on-going IT Support for Lime FMS. Service area: Kettering, Northamptonshire & UK

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