Five Signs It's Time To Change Your IT Support Provider

Outsourcing to an experienced IT support provider is a particularly popular choice for businesses across the country. The use of outsourced IT support services is on the up as businesses look to reduce staff costs, tackle skills shortages, avoid recruitment issues, increase productivity, and apply the latest and greatest technology in-house. Unfortunately, not all IT support services were created equal. We’ve heard many horror stories relating to the use of other outsourced IT support services, a widespread issue that sees us regularly helping countless commercial clients switch to an IT service they can trust.

Knowing the warning signs that say it’s time to change your IT support provider is of course key. Read on to discover five of these tell-tale signs and how switching to a comprehensive IT support service like ours may not be as difficult as you think.

The ‘support’ part is lacking

IT support should be exactly that. Don’t let your IT provider fob you off with excuses for why they haven’t responded to your enquiry over the phone or why they can’t visit you on-site. Your outsourced IT service should be supportive around the clock. Your IT support provider should, after all, be a partner that you can rely on, whether you’re facing an IT emergency or want to improve your infrastructure for better operation.

You only talk when disaster strikes

Your chosen IT provider shouldn’t just offer a reactive service, fixing issues quickly and efficiently as and when they occur. The best IT support companies deliver a proactive system, giving you access to the most up-to-date tools, techniques, technology and guidance to grow your business IT systems from within.

Outages and downtime are regular occurrences

Whilst guarantees of 99% uptime may have won you over, whether or not a company can deliver on this promise is another matter. No company receiving professional IT support should accept persistent unplanned outages and downtime. These equate to real costs for your business, causing not just financial issues but difficult to repair reputational damage.

The same problems are becoming issues

It’s not just long periods of downtime that become issues for companies being assisted by unsupportive IT providers. Repeat issues are also common. No one should pay the price for unhelpful and inexperienced support staff.

They don’t go above and beyond

Only just meeting the terms of the Service Level Agreement (SLA) isn’t what IT support should be about. Your chosen IT provider should go above and beyond to strengthen your IT systems from the ground up and keep improving them. The right IT support provider will unlock excellent value and make a variety of big benefits possible for your business. Make sure the IT support provider you choose works wonders for you.

Switching your IT support provider can be simple and seamless with the right help. Even if you’re stuck in a contract, our team can assist you. Get in touch with our professionals today for advice.

A specialist IT Company based in Corby, Northamptonshire, Syntec Systems provide expert IT Solutions and IT Support services to businesses in the local area. Syntec Systems specialise in IT Management, IT Consultancy and IT Procurement, and their experienced technicians also offer a 24/7 helpdesk service to help resolve untimely IT Issues for all businesses with no prior contract.

Amanda James

12:57 06 Oct 23

Having the IT support of Syntec Systems for our SME has been extremely valuable. Most software used is now cloud-based so having technical support and advice more critical than ever to our business. Syntec provides the necessary back-up and solutions fast, to keep our company running smoothly.

Alison Warner

12:25 06 Oct 23

The guys at Syntec are great and go the extra mile whenever we need help. We have used their services for many years and know we can trust and rely on them for our technical support and maintenance and can highly recommend them.

Pen Green Research Base

08:43 18 Jul 23

We have worked with Syntec for several years now and they never cease to amaze us. The entire team is friendly and knowledgeable, always available to help whenever we need them.We have recently had Marcin and Phil onsite, and both were incredible, we really could not ask for a better company to do our IT support.If you are thinking about working with Syntec, we would undoubtedly recommend them. You can tell that every member of the team really loves their job, and it shows in their work.Thank you so much guys, keep up the incredible work!

Garryl Willis

13:33 14 Jul 23

Church Growth Trust recently benefited from the excellent service and support provided by Syntec Systems to enable us to expand our operations to include another converted barn office detached from our current office space. Swift and professional advice was received and we will be asking them to help us again.

Daniel Wyke

12:32 07 Jul 23

Fantastic team at Syntec, always on hand when we need them. Mark and Martin have things well run and Luke has been superb when visiting site. Nothing too much trouble and would highly recommend.

Gerri Reed

17:50 06 Jul 23

Highly reccomend...Mark and the team have supported North Northants Council Business Centres for a number of years...Having a reliable, trustworthy, responsive support team is essential for delivery of operations. Syntec provide a great all round service and their extensive knowledge is invaluable.

Rachel Fox

08:15 18 May 23

The Recruitment Bar has put our trust in all things IT in Syntec Systems for over 10 years and their service has been impeccable.When we have the need to reach out to Syntec for assistance, they demonstrate complete professionalism, expertise, and a genuine commitment to resolving any issues.The team are highly skilled professionals who possess an in-depth knowledge of all things IT. They were able to quickly diagnose any problems and provide effective solutions that have our systems up and running smoothly in no time.What truly impresses me on each and every requirement is their exceptional customer service. They always take the time to thoroughly understand our requirements and tailor their support to meet them. They communicate clearly, explaining technical concepts in a way that was easy for us to understand. They are patient (we have had a few meltdowns), attentive and always possess a genuine desire to help.Not only do Syntec resolve our immediate IT challenges, but they also go above and beyond by providing proactive recommendations to enhance the performance and security of our systems. Their attention to detail and commitment to delivering high-quality service sets them apart from other IT support companies we have encountered.Thanks Syntec!The Recruitment Bar Team!

Francois Roslee

05:14 28 Apr 23

Syntec has been managing our IT System for a few years now and we can with all honesty say that we are very happy with their service.The support we receive from Syntec and their team are very professional.We Highly recommend Syntec because of the response time, the team are very quick andpatient when there are any queries or technical assistance required.Rock-Tuff Building

Alex Taylor

12:48 14 Apr 23

Brilliant experience with Syntec. From first coming to the site to view our requirements Martin and Phil have been great throughout. Phil Lockwood has been helpful throughout the migration, finding solutions to minimise the amount of disruption and solving any problems we have had immediately. Would highly recommend.

Alex Stefanovic

08:55 14 Apr 23

I have been using Syntec for my support and all computer needs since they established, over 10 years ago, and have had first class expert professional and prompt service. I would recommend their services to anyone, knowing of old how hard it can be to find reliable and professional IT help. Long may it continue!

Chiltern Transport

09:05 21 Mar 23

Fantastic company, super helpful and quick to assist whenever we needed anything. Recently they saved us from potentially 2months of lost work...5 Stars aren't enough! Highly recommend.

Sam Woodfield

12:21 17 Mar 23

Our business has used Syntec Systems for a number of years, and from personal experience, they offer a valuable service to bolster in house IT staff and also as an external entity, I cannot recommend Syntec’s services highly enough the team is always available and their response times are impeccable.They offer a wide range of services that most in-house IT team’s would not be able to provide and can help to provide technical knowledge for an existing or upcoming project. Again, I recommend them as a business and their service highly!

Stephen Sloan

12:43 16 Feb 23

Utilising Syntec Systems as a business user I have always found everyone there to be very professional, knowledgeable and very attentive to our business needs. We have recently implemented Cyber Essentials Plus and Syntec were the lynchpin of the success of our accreditation. We can't thank them enough

Maxim Logistics

09:54 16 Feb 23

Syntec have managed our IT services across all our Corby sites for almost 5 years now. During this time they have delivered on key projects including major server upgrades, interconnectivity between all our sites, warehouse WIFI installations as well as a new phone system. They also handle our day to day support requests and have proved to be extremely reactive to business critical situations. Each project has been carefully considered and executed by the team to ensure minimal disruption to our working operation.

Michele Bates

18:47 15 Feb 23

We have been with Syntec for almost 5 years and Mark and his team are nothing but supportive. Taking the time to treat the company as an individual and ensuring we have everything we need to support our own clients! We cannot recommend them enough.

5 Signs That Say It’s Time to Change Your IT Support Provider