Harnessing quality IT support has the potential to unlock a number of great benefits for your company. As well as saving you and your workforce time when managing your infrastructure, your IT support provider should help you reap the rewards of a more efficient and effective system. With countless IT support companies out there however, each of which claim to deliver the best possible service for the lowest possible price, finding a provider that will give you peace of mind that your IT is in the safest hands isn’t always easy.

After shortlisting potential IT support providers, now it’s time to grill them to make sure they have the knowledge and experience to fulfil your unique company requirements. Here we reveal the questions you should ask IT support providers before agreeing to sign on the dotted line.

What is your average response time?

Acting fast matters, especially if your company has become the victim of a cyber-attack. Your chosen IT support provider should be on hand around the clock to deliver the advice and assistance you need to recover as quickly and efficiently as possible in the wake of any IT disaster. A provider’s response times can offer a vital insight into the service that they deliver. Ask them about their response times, being sure to clarify whether problems are simply acknowledged or resolved during this period.

Are you accredited by an industry recognised body?

What accreditations your provider has or what industry partnerships they have can tell you a lot about the support you’re likely to receive. Here at Syntec Systems, we’re proud to be ISO 9001 accredited. We use this, along with 50 years’ combined technical knowledge and experience, to deliver the highest standard of service to our customers. We have also partnered with a number of industry leaders to ensure a reputable service can be supplied to our customers. Our partners include Dell, HP, ESET, Sophos, SolarWinds, Cisco, Draytek, APC, Microsoft, Ubiquiti and 3CX, to name but a few.

Do you have experience in my industry?

With IT support, there’s no ‘one size fits all’. Your IT support package should be as bespoke as your business, with various areas of support personalised to your exact requirements.

Whilst your chosen technician should get to know your business inside out to devise a support package that satisfies your needs, choosing an IT support provider that already has experience in your particular industry certainly helps. We have experience working with clients from a wide range of industry sectors but also analyse each and every company we collaborate with to devise a tailor-made package that caters to their needs, and theirs alone. As well as asking your shortlisted support technicians about their experience and expertise direct, don’t forget to check out their testimonials, case studies and online reviews to find out what their clients really think of their service.

Can support grow with my business?

The IT support you receive should be as scalable as any part of your business. Your provider should be flexible if you have grand plans for your IT and its capabilities. Your technology is certain to play an integral role in the ongoing success of your company so make sure the IT support you receive works for your current requirements and future objectives.

If you need help switching IT support providers or want to discuss moving your support to Syntec, click here for further information.