About Cogent Consulting

Cogent Consulting specialise in process improvement and automation for SAP customers. Cogent Consulting’s core portfolio of services includes Accounts Payable Invoice Automation, Supplier Statement Reconciliation and Supplier Portals.

With a network consisting of over 70 devices, including seven physical servers, in excess of 20 virtual servers, and several secure virtual private networks, Cogent required a team to take over their IT infrastructure management.

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Cogent's Requirements

A trusted IT services provider with experience of Cisco products and enterprise multi-site networking

A client facing outsourced IT department, working directly with Cogent’s customers to maintain existing and establish new virtual network tunnel.

Performance and stability improvement for several business critical site to site virtual network tunnels.

Integration of new fibre to the premises internet connection.

Our Solution

Syntec recommended a core network infrastructure upgrade, replacing their aged routers with modern Cisco technology. Working with live business critical devices, Syntec managed the entire migration from old infrastructure to new – providing a seamless transition with minimal service interruption. Syntec liaised with Cogent’s customers IT departments directly, ensuring changes to existing virtual network tunnels were syncronised on both sides, re-establishing connectivity via the new core network equipment.

On-going service management, acting as Cogent’s own IT department and the technical contact for Cogent’s customers.

Implementation of new Cisco network technology.

“Syntec provide expert advice and their day-to-day service is proactive, highly responsive and critical to ensuring we meet our customer SLA’s.”

 

Daniel Kimpton – Cogent Consulting UK Ltd

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