No business is the same, and your IT Support agreement should reflect that. Flexible SLA’s that work around your business objectives.


With honesty, transparency and clarity at the heart of everything we do, we provide flexible service level agreements across the entirety of our support service range.

At Syntec Systems, we understand that your IT support should grow as your business does. Expanding your IT strategy to facilitate short term and long term objectives is essential to the success of organisations of varying sizes and niches, but without the right support in tow, investments in hardware, software and third party services simply can’t yield the results they promise.

Bespoke SLAs that work for you

Our flexible service level agreements (SLAs) guarantee satisfaction, whether you need assistance with IT procurement or the day-to-day management of your infrastructure. We work closely with our clients to understand not only the inner workings of their existing infrastructure but their IT strategy as a whole, and develop SLAs that are bespoke and flexible as a result.

Customer satisfaction is our priority

Our SLAs are devised with you and your company requirements in mind, and can be adapted over time as your IT requirements and service needs alter. In addition to agreeing a range of deliverables and benefits, our SLAs provide essential reading regarding your service level coverage.

For SMEs, IT downtime is a major issue and one that our SLAs aim to reduce as a priority. Downtime of IT equipment, whether it’s the result of hardware or software failures, has a major impact on worker productivity and can even lead to missed sales opportunities and lost revenue. Our flexible approach and bespoke SLAs ensure direct access to skilled and experienced IT professionals so companies like you can realise rapid response times and limited downtime.

Want to know more about our service level agreements? Call or email our team direct for further information.