TCP designs and develops its leading edge products in Ohio, USA, which are then manufactured in its owned factories in China before being transported across the world. TCP has developed strategic partnerships with some of the largest retailers and electrical distributors in the world, working with them to develop and enhance their lighting product portfolios. From Corby in the UK, TCP covers Europe, the Middle East and Africa, as well as providing support for the French and Southern Europe business unit.
TCP approached Syntec requiring a prompt and seamless transition away from their old IT service provider. TCP required a local, knowledgeable team with a proven track record to support their operations within the UK, USA, France, Holland and China.
A local team with experience supporting global IT environments.
A fully outsourced IT department, integrating with the business to provide administration and project management at various stages of their business operations – not just IT support.
A seamless transition from their old IT service provider with no disruption to the business.
Implementation of standardised and regulated IT procedures for general IT administration.
Syntec met with the old IT team to discuss the existing TCP IT infrastructure in detail and complete a full handover of system details, on-going projects and all IT policies and procedures. Syntec promptly completed a thorough assessment of all systems to familiarise and begin to support TCP from an agreed transition date.
A meeting with the old IT service provider to complete a thorough handover.
No disruption to services or systems during the transition. Seamless migration from old service provider to Syntec.
Minimal assistance required from TCP in order to streamline the transition.
Extended IT administration service provided, offering a complete outsourced IT department, not just reactive IT support.
We had some concerns when faced with the requirement to move our IT service contract away from our existing provider. Our concerns were unjustified. The process was entirely stress free and caused no additional workload for our team.
Syntec project managed the transition, providing an efficient migration without any impact to service or our existing procedures.
Stuart CastleTechnical Consumer Products Ltd